Who we are
Our website address is: https://marvelousdetailing.com
Last Updated: September 2026
Marvelous Detailing respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Marvelous Detailing collects, holds, uses and discloses personal information when you visit our website, make an enquiry, request or book a service, communicate with us or otherwise interact with our business.
Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to Marvelous Detailing, we will handle personal information in accordance with those requirements. We also take reasonable steps to protect the privacy and security of the personal information entrusted to us.
What Is Personal Information?
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.
Depending on how you interact with Marvelous Detailing, the personal information we collect may include:
- your name
- email address
- telephone number
- residential, workplace or service address
- information about your vehicle, such as its make, model, year, colour and vehicle type
- vehicle registration details where required
- information about the condition of your vehicle
- photographs you choose to provide of your vehicle
- your preferred service, booking date and appointment information
- information contained in enquiries, messages or correspondence with us
- payment and transaction information
- marketing and communication preferences
- technical information generated when you use our website, such as your IP address, browser information, device information and website usage data.
We seek to collect only the information that is reasonably necessary for our business activities and the services we provide.
How We Collect Personal Information
We generally collect personal information directly from you.
This may occur when you:
- submit an enquiry or contact form through our website
- submit a service booking request
- contact us by telephone, email or other communication channels
- make or manage a booking
- provide photographs or information about your vehicle
- purchase or receive a service from us
- subscribe to marketing communications
- communicate with us through social media
- otherwise provide information directly to Marvelous Detailing.
We may also receive personal information from third parties where appropriate, including where you have authorised another person to communicate with us on your behalf.
Where reasonable and practicable, we will collect personal information directly from you.
Why We Collect Personal Information
We may collect, hold and use personal information to:
- respond to enquiries and questions
- provide information about our services
- understand the condition of your vehicle and your service requirements
- recommend an appropriate service
- provide quotes where required
- process and manage bookings
- provide detailing, paint correction, ceramic coating and other vehicle care services
- communicate with you before, during and after a service
- process payments and maintain transaction and business records
- provide customer service and support
- manage our relationship with you
- improve our services and customer experience
- operate, maintain, secure and improve our website
- comply with legal, taxation, accounting and regulatory obligations
- prevent fraud, misuse or security incidents
- send marketing communications where permitted and where you have not opted out.
We will not use personal information for an unrelated purpose unless you have consented to that use or the use is otherwise permitted or required by law.
Sensitive Information
Sensitive information is a category of personal information that may include information about an individual’s health, racial or ethnic origin, political opinions, religious or philosophical beliefs, professional or trade associations, sexual orientation or criminal record.
Marvelous Detailing does not generally require sensitive information to provide our services and we ask that you do not provide sensitive information unless it is reasonably necessary for your interaction with us.
Where we do collect sensitive information, we will handle it in accordance with applicable privacy laws and generally only use or disclose it for the purpose for which it was provided, for a directly related purpose where permitted, with your consent or where required or authorised by law.
Website Forms and Booking Requests
Our website includes general enquiry forms and service-specific booking forms.
Information submitted through these forms may be used to:
- respond to your enquiry
- understand your vehicle and service requirements
- assess the service you are interested in
- recommend an appropriate service
- manage a booking request
- contact you regarding availability or your appointment
- provide the services you have requested.
Please only provide information that is relevant to your enquiry or service request.
Submitting a booking request through our website does not necessarily mean that an appointment has been confirmed. We will contact you regarding your request where confirmation is required.
Vehicle Photographs and Uploaded Media
You may choose to provide photographs of your vehicle when making an enquiry or submitting a service booking request.
These photographs may help us understand the condition of your vehicle, identify areas of concern, assess your requirements and recommend an appropriate service.
Photographs submitted for an enquiry or booking will not automatically be treated as permission for Marvelous Detailing to use those photographs for advertising, social media, website content or other promotional purposes.
Where identifiable photographs or associated personal information are to be used for a materially different promotional purpose, we will obtain appropriate permission where required.
Location Data in Uploaded Images
Photographs uploaded through our website may contain embedded metadata, including location information such as EXIF GPS data, depending on your device and settings.
If you do not wish to provide this information, you should remove location metadata from photographs before uploading them.
Cookies and Website Analytics
Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors interact with our website and improve our services and online experience.
Cookies are small data files that may be stored on your device when you visit a website.
Depending on the technologies used on our website, cookies and similar technologies may collect information such as:
- IP address
- browser type
- device information
- pages visited
- referring website
- interactions with website content
- approximate location derived from technical information
- other website usage information.
We may also use third-party analytics, advertising or website functionality services that place or access cookies or similar technologies.
You can generally manage or disable cookies through your browser settings. Some website functionality may not operate as intended if certain cookies are disabled.
Where required by applicable law, we will provide appropriate information or choices regarding the use of cookies and similar technologies.
Embedded Content and Third-Party Services
Our website may include content or functionality provided by third parties, such as maps, videos, social media content, booking tools or other embedded services.
When you interact with embedded content, the third-party provider may collect information about your interaction with that content and may use cookies or similar technologies.
Depending on the provider and your settings, this may include information such as your IP address, device information and website activity.
Third-party services operate under their own privacy policies and terms. We recommend reviewing the privacy practices of those providers if you would like more information about how they handle your personal information.
Marketing Communications
Where permitted by law, we may use your contact information to send you information about Marvelous Detailing services, offers, news or other updates that may be relevant to you.
You can opt out of receiving marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us.
Opting out of marketing communications will not prevent us from contacting you where communication is necessary to respond to an enquiry, manage a booking, provide a requested service or otherwise administer our relationship with you.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business, administer our website and provide our services.
This may include disclosure to third-party providers that assist us with:
- website hosting and maintenance
- website forms and booking systems
- customer management systems
- email and communications
- payment processing
- accounting and administration
- IT services, data storage and security
- website analytics
- advertising and marketing services
- professional advice.
We may also disclose personal information:
- where you have consented to the disclosure
- where it is necessary to provide a service you have requested
- where required or authorised by law
- where reasonably necessary to protect our legal rights or the safety and security of our business, customers or others.
We do not sell customers’ personal information.
Overseas Disclosure and Storage
Some technology, software, cloud storage, website, communications or other service providers used by Marvelous Detailing may process or store information using infrastructure located outside Australia.
Where applicable privacy laws require us to take particular steps in relation to overseas disclosure of personal information, we will take reasonable steps to comply with those requirements.
Where practicable and required, information about relevant overseas locations or providers may be made available upon request.
Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include appropriate administrative, technical and physical safeguards and limiting access to personal information to people or service providers who reasonably require it for legitimate business purposes.
However, no method of transmitting or storing information electronically is completely secure and we cannot guarantee absolute security.
Where Marvelous Detailing is subject to applicable data breach notification requirements, eligible data breaches will be handled in accordance with those requirements.
How Long We Retain Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, taxation, accounting, security and business record-keeping requirements.
Different types of information may need to be retained for different periods.
When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it where appropriate.
This replaces the original template’s generic statement that client files are retained for a minimum of seven years, because retention should reflect the type of record and the business’s actual legal and operational requirements.
Accessing, Correcting or Deleting Your Personal Information
You may contact us if you would like to:
- request access to personal information we hold about you
- ask us to correct information you believe is inaccurate, incomplete or out of date
- request that personal information be deleted where appropriate.
We may need to verify your identity before providing access to, correcting or deleting personal information.
In some circumstances, we may be required or permitted by law to retain certain information, including for legal, taxation, accounting, security or business record-keeping purposes. Where this applies, we may not be able to delete the information immediately.
Access may also be refused or limited in circumstances permitted or required by law. Where applicable, we will explain the reason for doing so.
Maintaining the Quality of Your Personal Information
We take reasonable steps to ensure that the personal information we hold is accurate, complete and up to date where appropriate.
If you believe the personal information we hold about you is inaccurate, incomplete or out of date, please contact us so that we can review and, where appropriate, update our records.
Third-Party Websites
Our website may contain links to websites, social media platforms or services operated by third parties.
Marvelous Detailing is not responsible for the privacy practices, security or content of third-party websites or services.
When you leave our website or interact directly with a third-party service, that provider’s own privacy policy and terms may apply. We recommend reviewing those policies before providing personal information.
Privacy Complaints and Enquiries
If you have a question, concern or complaint about how Marvelous Detailing has handled your personal information, please contact us using the details below.
We will take reasonable steps to review your enquiry or complaint and respond appropriately.
Where the Privacy Act 1988 (Cth) applies to the matter and you are not satisfied with our response, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Information about Australian privacy rights and complaints is available from the OAIC. Office of the Australian Information Commissioner
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, systems, services, technology or legal obligations.
The current version of this Privacy Policy will be published on our website and the date of the latest update will be shown at the top of the page.
We encourage you to review this Privacy Policy periodically.
Contact Marvelous Detailing
If you have questions about this Privacy Policy, would like to request access to or correction of your personal information or wish to make a privacy complaint, please contact:
Marvelous Detailing
Redlands, Queensland, Australia
Phone: 0432 503 070
Email: Marvelous2014@outlook.com.au